Frequently asked questions

Where can i pick up the keys to the apartment?
One of our staff members will meet you at the location or you can pick them up at The City Pub

Is there a reception at the apartments?

No, we have no reception at the location. However, we are available on the opening hours of City Pub. Also, we have a 24h reservation center in Krakow.  

How does the check-in work?
Because we have no reception at the apartments it is very important to contact us via e-mail or phone to let us know your arrival time. In this way we will be on time and you will not have to wait for us.
One member of our staff will meet you in front of the building and first of all will show your apartment and all its facilities. Then we will give all the information you need about the city and we will help you planning all your stay in our city – where you can go, which places are worth to visit, where you can eat or enjoy a good Polish beer. We are also able to organize and arrange for you trips to the concentration camps of Auschwitz-Birkenau and the salt mines in Wieliczka.

At what time can I check-in?
Our check-in time starts from 2pm. However, we always try to make the apartments ready as soon as possible so that you can check-in even before that time. If you plan to arrive in Kraków before 2pm please contact us to be sure at what time you can actually check-in.

Is it possible to park my car at the apartments?
Because the apartments are located in the very center of the City Center, in a limited traffic area, it’s not possible to park the car at the apartments.  The closest parking is in Galeria Katowicka just 100m (1 min on foot) away from our Apartments.

Where should I leave the keys when I check-out?
At the check-in we will ask you at what time you would like to check-out and one member of our staff will come there at that time on the day of your departure to take the keys, check the apartment. There is also an option to check out early and leave the key at the apartment. 

Which is the check-out time?
The latest time is 11 am.