Mosquito Silesia Apartments Terms & Conditions:
Mosquito Silesia Apartments Housing Rules and Regulations apply to all residents, dependants, or other occupants of the apartment housing units, as well as visitors and guests. All residents are expected to be familiar with and abide by the terms and conditions of the apartment housing contract.
1. Check out time
Please check out by 11 am. Let us know at least 24 hours in advance about your check out time so that we can send someone over to collect the keys. If you are checking out early, you will be instructed how to proceed.
If the customer does not check out at the agreed upon time, we will be authorized to remove all belongings of the customer from the apartment.
2. Responsibility for the apartments
Our guests are obliged to make sure that any time they leave the apartment, the door is properly locked and water and lights are turned off. Taking the apartment's equipment outside of the apartment is prohibited.
In case of damage to the apartment, the guest is required to pay compensation to fully cover the value of losses. Payment must be done before departure directly to the person responsible for the keys.
3. House Rules
Guests are obligated to obey the principles of good neighborhood, especially the rule of silence between the hours of 10 in the evening and 7 in the morning. That includes the apartment and the staircase area. Guests who do not respect these rules may be asked to leave the apartment immediately with no refund.
Organizing any kind of parties and meetings that could be inconvenient for other neighbors is strictly prohibited.
It is forbidden to accommodate more people then it was stated in the reservation.
Guests are obligated to maintain the apartment in the same condition as it was when they arrived. In case of damage to the apartment, the guest is required to pay compensation to fully cover the value of losses. Payment must be made before departure directly to the person responsible for the keys
5. Smoking policy
Smoking is not allowed in our apartments ( smoke detectors on duty ) If you break this rule you will be charged an additional fee, the equivalent of the standard price of a one night stay at the apartment, for the thorough cleaning of the apartment
If you are staying with us for longer than 7 days, there is a complimentary cleaning service available – just let us know 24 hours in advance to set up the date and hour
7.Tours we offer
We offer tours to Auschwitz- Birkenau and the Salt Mine, with pick up from the apartments. We can also organize airport transfers. If you would like to book it, please send us an email or give us a call.
Our WI-FI password is written in the information board next to the entrance door
In the case of loss of the apartment's key, the guest will be charged 100 PLN per each key set
10. Security deposit
During check-in, the guest is obligated to leave a deposit of 500PLN in cash or credit card pre-authorization, in case of damage to the apartment the occurs during the guest's stay. This cost will be calculated by us and will be the equivalent of repairing or replacing damaged items. The deposit will be returned in full at check-out if no such damage to the apartment has occurred
Full payment must be made on the arrival day during check-in. We accept payment by cash or card